Privacy Policy – The Boilerhouse

Who we are

The Boilerhouse is the Data Controller for any personal data you give us or we collect about you. Our up-to-date details are on our ‘Contact Us’ page.
We are a data ‘controller’, which means we are responsible for deciding how we hold and use your personal information.
This notice explains how and why we will collect and use your personal information and your rights in relations to your personal information. We may amend this notice at any time. Please refer back to this page for the most recent version. You may be notified directly of any significant changes which affect you, where we believe it is appropriate to do so.

What personal data we collect and what we do with it?

We collect personal data from and about different types of individuals who use our website www.theboilerhouse.co.uk. We only gather the information we need to be able to fulfil the specific service or any other legitimate purposes. These purposes, the specific data we collect and the lawful basis for each are set out below:

1. Cookies

Cookies are files that store information on your hard drive or browser; they can store your preferences thereby making our website easier to use. If you prefer not to receive cookies, you can adjust your own browser to refuse cookies, or to warn you when cookies are being used. Disabling cookies may result in our website working less efficiently.
During your use of our website you may be delivered cookies by third-party websites. This may happen on pages that offer video from third-party providers, for examples, YouTube. The Boilerhouse does not control those cookies so you should check those third-party websites (e.g. YouTube) for more information about their cookies. We do not currently use video from any third-party on our website but we may from time to time.

2. Subscribers, Online customers or Account holders

Please note we currently have no subscribers, online customers or account holders associated with our website and we therefore do not have any associated data retained for these features.

3. Contact Us - email enquiries

Where you submit your personal information to us by email, we collect the following data for the on-going purpose of contacting you to respond to your enquiry or project:

email address
any personal details as specified by you in your email for contact or project purposes

4. Automated decision-making and Profiling

No automated decisions or Profiling are made on the personal data collected and processed as described above.

Who sees my data?

Your data is delivered to The Boilerhouse, is held securely and is not accessed or shared by any Third Parties, this includes no international transfer of your data.

We aim to keep your data secure for the purposes of:

contacting you in relation to your project(s); and
delivering good customer service on projects we undertake for you

How long do we keep data?

We only hold your information for as long as is necessary for the purpose it was collected. When we no longer need the data for that purpose, we will either delete or destroy it. If you withdraw consent you have given, or ask us not to have any further contact with you, we may keep only basic information in order to avoid any mistakes where we might otherwise send you unwanted communications in the future.

What are my rights over access to the data you hold on me?

If we are processing your data on the basis of your consent, you can withdraw your consent at any time. You can also object to the use of your personal data at any time, where we have based our processing on legitimate interest. This may mean however, that we are no longer able to provide you with a particular service or communication where the information processing is an integral part of the service. We will tell you if this is likely to be the case.

Subject to some legal exceptions, you also have the right:

To access the data we hold about you and to know what we are doing with it
To have any inaccuracies corrected
To have your personal data erased
To place a restriction on our processing of your data
To object to processing
To request your data to be ported (data portability)

To find out more about this and your rights, please see the Information Commissioner’s Office (ICO) website (https://www.ico.org.uk).

For data held about you by The Boilerhouse, or to exercise the other rights listed above, please contact our ‘Data Protection Officer’ (details in the ‘How to contact us about your personal data’ section).

How to contact us about your personal data

If you have any questions about your personal data, please email your enquiry to: info@theboilerhouse.co.uk – please reference ‘Data Protection Officer, The Boilerhouse’ and the nature of your enquiry, when you email us.

Complaints

As well as contacting the Data Protection Officer using the details above, you have the right to complain to us about how we use your personal data.

You can do that by contacting us at the info@theboilerhouse.co.uk. Please reference: ‘Complaints’ and the nature of your complaint, when you email us.

You also have the right to lodge a complaint directly with the UK’s Information Commissioner’s Officer (ICO). The ICO (https://www.ico.org.uk) is the UK’s independent authority set up to uphold the information rights in the public interest, promoting openness by public bodies and data privacy for individuals in the UK.